Tietronix Home Contact Us   EVI EVI is a voice oriented Process Management Environment that captures the operational details of any communication process and automates all of its steps and logic.  EVI handles all voice and data connections for all mediums.  Detailed metrics are maintained as the basis for a rich reporting capability and ongoing process  improvement.   EVI combines classic Process Management with VOIP, IVR and IP-PBX functions, enabling Organizations to totally manage and optimize their communications.   Companies repetitively conduct manual, expensive, slow, and error prone communication processes in their dealings with customers, sales prospects, partners and employees. EVI uniquely combines proven technologies from Business Process Management (BPM), VOIP and IVR in a platform that can automate any multimedia communication process in a general fashion. Our approach to communication automation goes beyond the current practice of automating singular voice applications such as call center or notification. EVI platform can model and automate any kind of communication process and provide a solution that is easily and economically modified when business and communication conditions evolve.   EVI Features ● Workflow Engine & Graphical Process Orchestration Editor ● Real-Time Rules Engine & Graphical Business Rules Editor  ● Model any Hierarchy or other type  Grouped Organization ● Roles & Custom Behavior – Individuals and Groups ● Click to Call – Web to Voice ● Voice to Web, email, SMS, IM ● Intelligent Conference Calling ● Web Services Interface ● Standards Based – SIP, VXML, CCXML, BPEL, WfXML, AJAX ● Real Time Monitoring & Instrumentation ● Rich Reporting & full Audit Trail ● Scalable architecture – for the small to large operations – hosted or licensed